Service Terms & Conditions

These terms apply to exterior cleaning work carried out by Mobi-Vac Ltd. Booking a job means accepting them. If anything here does not suit your situation, talk to Johno before we start and we will sort something that works.

Quotes and pricing

• Quotes are free and come with no obligation.
• Prices shown on this website are a starting point, not a fixed price for your property. The final price depends on size, access, condition and how long it has been since the last clean.
• All prices exclude GST unless we say otherwise.
• We confirm the price with you before we start. You will not get an invoice for more than the price we agreed, unless the job changes and you have agreed to the change.
• If we arrive and the job is materially different from what was described, we will stop and talk to you before doing anything that changes the price.

Booking and access

• You do not need to be home, as long as we can get to the areas being cleaned.
• Please make sure gates are unlocked, vehicles are moved clear, and pets are inside or secured.
• Please close windows and doors before we arrive, and bring in washing and anything that should not get wet.
• Tell us in advance about anything fragile or unusual: skylights, solar panels, security cameras, water tanks, garden features, or areas we should stay off.
• If we cannot get access on the day and nobody can let us in, we may need to reschedule.

Weather

Exterior cleaning depends on the weather and on working safely at height. We may need to move a booking at short notice for wind, rain or ice. We will let you know as early as we can and get you back in the diary quickly. There is no charge for a weather reschedule.

The condition of your property

This one matters, so it is worth reading. Exterior cleaning sometimes reveals problems that were already there and were being hidden by dirt or growth.

• We are not responsible for pre-existing damage or wear. That includes rusted or brittle spouting, cracked or slipped roof tiles, perished seals, rotten timber, failed paintwork, loose pavers and blocked or damaged downpipes.
• We will flag anything obvious that we notice while we are on site, so you can get it looked at.
• If something is already in poor enough condition that cleaning it carries a real risk, we will tell you before we start and let you decide.
• We work at the pressure and method suited to the surface, and we will say so if we think a surface should not be cleaned.

Health and safety

We are Site Safe certified and Totika pre-qualified, and our operators are trained and insured for working at height. On commercial sites we will complete your induction and supply our safety documentation, including a Safe Work Method Statement (SWMS) where one is required, before we start. We may stop work if a situation is not safe, and we will explain why.

Photos

We take before and after photos on every job and send them to you. We may also use job photos to show the kind of work we do. If you would rather we did not, just say so. See our privacy policy for more.

Payment

• We invoice once the work is finished.
• The payment terms and the due date are shown on the invoice.
• If something about the invoice is not right, tell us before the due date and we will look into it.

Cancelling or rescheduling

Let us know as early as you can if you need to move or cancel a booking, and we will get you back in the diary.

If something is not right

Our work comes with the guarantees in the Consumer Guarantees Act 1993, which we cannot and do not try to contract out of for residential customers. If you are not happy with the job, tell us within a reasonable time and we will come back and put it right. Call Johno on 021 622 761 or email info@mobivac.co.nz.

Where you are acquiring our services for the purposes of a business, the Consumer Guarantees Act does not apply.

Liability

We carry public liability insurance and we take care on every property. If we damage something through our own negligence, we will put it right. Beyond that, and to the extent the law allows, our liability is limited to the cost of the work in question, and we are not liable for indirect or consequential loss.

General

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction. If any part of these terms cannot be enforced, the rest still applies. We may update these terms; the version on this page at the time you book is the one that applies to your job.

Contact us

If you have a question about this page, or you want to see, correct or delete information we hold about you, get in touch:

• Email info@mobivac.co.nz
• Phone Johno on 021 622 761
• Post: Mobi-Vac Ltd, 2/27 Birmingham Drive, Middleton, Christchurch 8024
• Mobi-Vac Ltd, New Zealand company number 9330996